Service & Support

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The Gerber Service Advantage™

Gerber Service maximizes your investment by guaranteeing that your Gerber systems are running at peak performance levels. We accomplish this through a global network of highly skilled technical support staff and by providing the most comprehensive service offerings, highest quality consumables and aftermarket products available today.

Working together we can optimize system and operator performance for greater productivity and quality. Gerber Service is there to keep your business thriving in today's competitive environment.

Technical Support and Customer Service
For technical support and customer service, click here. Join our Community to also get support and ask questions of our members.

Remote Service Diagnostics
Gerber is now using a remote troubleshooting tool that allows us to start a remote session on your mobile phone. Using the phone’s camera, speaker and screen, we can see the issue and guide you through a troubleshooting process. Eliminate hours of exchanging calls with our Service team to diagnose your issue more quickly. Talk to a customer service representative for more information.

Parts and Consumables
To order replacement parts for your Gerber system, click here.

Software Upgrades
Get regular software updates free of charge when you have a software subscription. For details, click here.

Technical Library
Download user manuals, service bulletins, product documentation, networking configurations and more for Gerber hardware and software systems. To get started, log in as an existing user or register as a new user.

GERBERconnect Remote Services
GERBERconnect enables certified Gerber Service professionals to diagnose your system in real time via a secure Internet connection to proactively detect system faults, troubleshoot your system remotely, upload software enhancements and provide assistance on system operation. It is available on the Gerber Paragon and GERBERcutter® Z1.